AI Agents for Customer Experience Platforms Market: 2025-2030
| 出版 | Juniper Research |
| 出版年月 | 2025年12月 |
| 価格 | 記載以外のライセンスについてはお問合せください |
| 企業ライセンス | GBP 4,250 |
| 種別 | 英文調査報告書 |
| ※ | ※部分購入も可能です。価格表をご参照ください。 |
| 商品番号 | SMR-11791 |
Juniper Researchの包括的なカスタマーエクスペリエンス・プラットフォーム向けAIエージェント調査スイートは、モバイル通信に革命をもたらす市場の詳細な評価で構成されています。この調査は、今後2年間のカスタマーエクスペリエンス・プラットフォーム向けAIエージェント市場における主要な機会に関する洞察を関係者に提供します。この先駆的な市場調査は、2025年のAIエージェント市場の主要な推進要因を評価し、以下の点を明らかにしています。
- モデルコンテキストプロトコル（MCP）の採用により、様々なタスクを実行できるコンテキストアウェアAIエージェントの開発がどのように加速したか。
- マルチエージェントシステムの構築を容易にするAgent2Agent（A2A）プロトコルの登場。
- AIエージェントをより低レイテンシかつ低コストで導入できるようにする技術とハードウェアの進歩。
本レポートには、個別に購入可能な複数のオプションが含まれています。これには、コミュニケーションにおけるAIエージェントの導入状況、自動化された顧客インタラクション数、収益に関する市場予測へのアクセスが含まれており、主要市場分野別に以下の情報を提供しています。
- 銀行・金融
- ヘルスケア
- 小売・eコマース
- 運輸・物流
- 旅行・ホスピタリティ
- その他
主な特長
- 市場ダイナミクス：カスタマーエクスペリエンス・プラットフォーム向けAIエージェント市場の展望に関する詳細な洞察を提供します。MCPおよびA2Aプロトコルの導入、技術およびインフラの改善、エージェントコマースをサポートするプロトコルの影響など、将来の市場成長を牽引する主要な要因を評価します。コミュニケーション分野におけるAIエージェントの将来的な導入が直面する課題と、その克服方法についても考察します。また、本調査には、各国の市場準備状況と将来の成長見通しに基づき、各国を「フォーカス市場」、「成長市場」、「飽和市場」、「発展途上市場」に分類する「国別準備指数」も含まれています。
- 主なポイントと戦略的推奨事項: 顧客体験プラットフォーム市場向け AI エージェントにおける主要な開発機会、業界動向、調査結果の詳細な分析と、関係者向けの主要な戦略的推奨事項。
- ベンチマーク業界予測：これは、顧客体験プラットフォーム市場向け AI エージェントの市場規模と予測を提供します。これには、コミュニケーション向け AI エージェントのビジネス導入、自動化された顧客インタラクションの数、収益に関する 5 年間の予測が含まれます。
- Juniper Research 競合リーダーボード: Juniper Research 競合リーダーボードによる、カスタマー エクスペリエンス プラットフォーム ベンダー向け 16 社の AI エージェントに関する主要な業界プレーヤーの能力と容量の評価。
Overview
Our comprehensive AI Agents for Customer Experience Platforms research suite comprises detailed assessment of a market that is set to disrupt mobile communications. It provides stakeholders with insight into the key opportunities within the AI agents for customer experience platforms market over the next two years. The leading market study provides an evaluation of the key drivers of the AI agents market in 2025, including:
- How the adoption of the Model Context Protocol (MCP) has accelerated development of context-aware AI agents that can perform different tasks.
- The emergence of the Agent2Agent (A2A) protocol, which makes it easier to build multi-agent systems.
- Technological and hardware advancements that are allowing AI agents to be deployed at lower latency and cost.
The report includes several different options that can be purchased separately. This includes access to market forecasts of business adoption of AI agents for communications, number of customer interactions automated, and revenue, split by key market verticals:
- Banking & Finance
- Healthcare
- Retail & eCommerce
- Transportation & Logistics
- Travel & Hospitality
- Other
It also includes a comprehensive study of the market trends and opportunities, as well as a Competitor Leaderboard document containing an extensive analysis of the major vendors in the market. The coverage can also be purchased as a full research suite; containing all these elements and including a substantial discount.
The study provides strategic recommendations for AI agent vendors on how to scale enterprise adoption of AI for customer experience platforms in 2026, including how to monetise, which industries to target, and the countries where they should be looking to expand.
All report content is delivered in the English language.
Key Features
- Market Dynamics: Provides detailed insight into the outlook of the AI agents for customer experience platforms market; assessing key drivers to future market growth, including the impact of the adoption of MCP and A2A protocols, technological and infrastructure improvements, and protocols supporting agentic commerce. It addresses the challenges facing future adoption of AI agents in communications, and how these can be overcome. The research also includes a Country Readiness Index, which categorises countries as a Focus, Growth, Saturated, or Developing Market; based on their market readiness and future growth prospects.
- Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities, industry trends, and findings within the AI agents for customer experience platforms market, accompanied by key strategic recommendations for stakeholders.
- Benchmark Industry Forecasts: This provides market sizing and forecasts for the AI agents for customer experience platforms market, including five-year forecasts for business adoption of AI agents for communications, number of customer interactions automated, and revenue.
- Juniper Research Competitor Leaderboard: Key industry player capability and capacity assessment for 16 AI agents for customer experience platforms vendors, via the Juniper Research Competitor Leaderboard.
Market Data & Forecasting Report
The market-leading research suite for the AI Agents for Customer Experience Platforms market includes access to the full set of market forecast data of 57 tables and more than 26,000 datapoints. Metrics in the research suite include:
- Businesses Using AI Agents in Communications
- Customer Interactions Automated with AI Agents
- Revenue from AI Agents in Communications
The forecast also offers the following market vertical splits:
- Banking & Finance
- Healthcare
- Retail & eCommerce
- Transportation & Logistics
- Travel & Hospitality
- Other
Juniper Research Interactive Forecast Excel contains the following functionality:
- Statistics Analysis: Users benefit from the ability to search for specific metrics; displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
- Country Data Tool: This tool allows users to look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
- Country Comparison Tool: Users can select and compare different countries. The ability to export graphs is included in this tool.
- What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.
Market Trends & Strategies Report
This market study assesses the AI Agents for Customer Experience Platforms landscape in detail; assessing the key factors driving market growth, such as technological and infrastructure advancements, MCP and A2A adoption, and the declining cost of AI agent deployment which will allow enterprises to scale.
It provides strategic recommendations into how AI agent vendors can increase enterprise adoption, including which industries to prioritise. Moreover, it covers key challenges facing the AI agents’ market, including demonstrating clear return on investment, data fragmentation, market regulations, an increasing the self-serviceability of AI agents. It also provides recommendations for AI agent vendors on how to capitalise on enterprise adoption of AI agents over the next year.
The report also includes a Country Readiness Index, which identifies the key countries to focus on for expansion in the AI agents for customer experience platforms space. It categorises countries as a Focus, Growth, Saturated, or Developing market; based on the country’s readiness to adopt AI agents. Considerations include whether a market has the infrastructure in place to support the scaling of AI agents, and consumer readiness to interact with AI agents.
Competitor Leaderboard Report
Our AI Agents for Customer Experience Platforms market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 16 vendors in the space. The vendors are positioned as an Established Leader, Leading Challenger, or Disruptor and Challenger based on product and capability assessments.
Juniper Research’s Vendor Competitor Leaderboard for AI agents for customer experience platforms includes the following key players:
- Amazon Web Services (AWS)
- Business Telecommunications Services (BTS)
- Cisco
- CM.com
- Genesys
- Graia
- Gupshup
- IBM
- Infobip
- Microsoft
- NiCE
- Salesforce
- Sprinklr
- Tata Communications
- Vonage
This report is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by robust methodology.
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