| 出版社 | MarketsandMarkets |
| 出版年月 | 2025年2月 |
AI for Customer Service Market – Global Forecast to 2030
The AI for customer service market is projected to grow from USD 12.06 billion in 2024 to USD 47.82 billion by 2030, at a compound annual growth rate (CAGR) of 25.8% during the forecast period.
カスタマーサービスにおけるAI市場は、2024 年の 120 億 6000 万米ドルから 2030 年までに 478 億 2000 万米ドルに成長し、予測期間中の年間平均成長率 (CAGR) は 25.8% になると予測されています。
AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, personalized support. These technologies enable businesses to engage customers 24/7, offering instant responses to inquiries, which significantly reduces wait times and enhances satisfaction. Chatbots can handle multiple conversations simultaneously, allowing for scalability during peak periods without compromising service quality. Additionally, they utilize advanced algorithms to analyze customer data, enabling tailored recommendations and contextual interactions that foster deeper connections. This personalization not only improves user experience but also drives customer loyalty. As companies increasingly adopt these AI solutions, chatbots are becoming essential tools in modern customer engagement strategies, streamlining operations and enhancing overall service quality.
AI を活用したチャットボットと仮想アシスタントは、効率的でパーソナライズされたサポートを提供することで顧客サービスを変革しています。これらのテクノロジーにより、企業は 24 時間年中無休で顧客と関わり、問い合わせに即座に応答できるため、待ち時間が大幅に短縮され、満足度が向上します。チャットボットは複数の会話を同時に処理できるため、サービスの品質を損なうことなくピーク時の拡張性が可能になります。さらに、高度なアルゴリズムを利用して顧客データを分析し、より深いつながりを育む、カスタマイズされた推奨事項や状況に応じたインタラクションを可能にします。このパーソナライゼーションにより、ユーザーエクスペリエンスが向上するだけでなく、顧客ロイヤルティも向上します。こうした AIソリューションを導入する企業が増えるにつれ、チャットボットは最新の顧客エンゲージメント戦略において不可欠なツールとなり、業務を合理化し、全体的なサービス品質を向上させています。
Microsoft (US), IBM (US), Google (US), AWS (US), Salesforce (US), Atlassian (Australia), ServiceNow (US), SAP (Germany), Zendesk (US); are some of the key players in the AI for customer service market.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall AI for customer service market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (Improved customer engagement with omni-channel self-service options, and enhancing efficiency and satisfaction with intelligent routing), restraints (Mitigating deepfake threats in customer service), opportunities (augmenting customer service efficiency with Gen AI solutions, empowering proactive customer service with ai solutions), and challenges (threat of job displacements in customer service)
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the AI for customer service market
- Market Development: Comprehensive information about lucrative markets – the report analyses the AI for customer service market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the AI for customer service market
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players Microsoft (US), IBM (US), Google (US), Oracle (US), AWS (US), Salesforce (US), Atlassian (Australia), ServiceNow (US), SAP (Germany), Zendesk (US), Sprinklr (US), OpenAI (US), Aisera (US), UiPath (US), HubSpot (US), NICE (Israel), Intercom (US), Qualtrics (US) among others in AI for customer service market.