Conversational AI Market: 2026-2030
| 出版 | Juniper Research |
| 出版年月 | 2026年06月 |
| ベーシックライセンス | GBP 4,250 |
| 種別 | 英文調査報告書 |
| ※ | ※部分購入も可能です。価格表をご参照ください。 |
| 商品番号 | SMR-6810 |
Juniper Researchの最新の「対話型AI（Conversational AI）」リサーチレポートは、2025年の市場を牽引する主要因を包括的に分析したものです。特に、生成AIやエージェント型AI（Agentic AI）など、ビジネスコミュニケーションのさらなる自動化を可能にする技術の進歩に焦点を当てています。本レポートを活用することで、会話型AIベンダーや通信サービスプロバイダーなどのステークホルダーは、来年に向けてどこに重要な投資機会があるかを把握できます。
本市場レポートは、個別に購入可能な複数のオプションで構成されています。これには、企業における会話型AIの導入状況や市場の将来的な成長に関する予測データへのアクセスや、最新の市場動向と機会を詳述した調査レポートが含まれます。さらに、会話型AI分野の主要プレイヤーを分析した「競合リーダーボード（Competitor Leaderboard）」も含まれています。これらすべての要素を網羅し、大幅な割引が適用された「リサーチレポート全体」としての購入も可能です。
本調査は、急速に変化する対話型AI市場において成功を収めるための重要な情報をステークホルダーに提供します。競合する対話型AIサービスを提供するベンダーが多数存在する中、本レポートは、企業に最大限の価値をもたらすためにベンダーがどのようなツールを提供すべきかについて、有益な知見を提示します。その包括的な内容により、本対話型AI調査スイートは、同市場の将来を展望する上で極めて価値の高いリソースとなっています。
主な特徴
- 市場の動向：対話型AI市場における主要なトレンドや変化する市場動向に関する洞察。音声、オンライン、アプリ、RCS、OTTといった関連チャネル全体にわたる成長を追跡します。本調査では、主要ベンダーがこの市場の転換期を収益機会へと変えるためにどのような立ち位置をとっているかを評価し、急成長する市場にさらに適応していくために講じうる具体的施策を詳述します。また、主要61カ国を対象に、対話型AI市場の現状および将来の成長に関する地域別市場成長率の分析も含まれています。
- 重要な知見と戦略的提言：対話型AI市場における主要な機会と調査結果の詳細な分析に加え、対話型AIベンダー、MNO（移動体通信事業者）、および一般企業に向けた戦略的提言を提示します。
- 業界予測のベンチマーク：対話型AIの総ユーザー数（企業ユーザーを含む）に加え、オンライン、音声、アプリ、RCS、OTTの各チャネル経由のユーザー数について、5カ年予測を提供します。また、これらのチャネルにおける対話型AIへの企業支出額の予測も含まれます。
- Juniper Research競合リーダーボード：Juniper Researchの「競合リーダーボード」を用い、17社の対話型AIベンダーの能力と事業規模を評価します。市場での実績、製品力、将来の事業展望などの基準に基づいて各ベンダーを採点・格付けします。
プレスリリース
CXのパーソナライゼーションが牽引、エージェント型対話型AIサービスの収益は2030年までに世界で85億ドルへと3倍増の見込み
英国ハンプシャー発 ― 2026年6月8日：グローバルな技術戦略調査会社であるジュニパー・リサーチ（Juniper Research）の新たな調査によると、対話型AI市場は今後5年間で大幅な成長を遂げ、サービス収益は2026年の24億ドルから2030年には85億ドルへと250%以上増加すると予測されています。
Overview
The conversational AI market report includes several different options that can be purchased separately. This includes access to a market forecast of the enterprise adoption and future growth of the conversational AI market, and a detailed study highlighting the latest market trends and opportunities. It also includes a Competitor Leaderboard document containing an analysis of the major players in the conversational AI space. The coverage can also be purchased as a full research suite, containing all these elements and including a substantial discount.
The study will provide stakeholders with key information on how to succeed in the conversational AI market, particularly as the market moves at a rapid pace. With many vendors offering competing conversational AI services, the report provides insight into the tools vendors must offer to provide the highest value to enterprises. Its extensive coverage makes the conversational AI research suite an incredibly valuable resource for examining the future of this market.
All report content is delivered in the English language.
Key Features
- Market Dynamics: Insights into key trends and changing market dynamics within the conversational AI market; tracking growth across all relevant channels (voice, online, apps, RCS, and OTT). The research suite assesses how the leading vendors are positioning themselves to profit from the market shift; detailing what further steps they can take to better align with this rapidly growing market. The suite also includes a regional market growth rate analysis on the current development and future growth of the conversational AI market across 61 key countries.
- Key Takeaways & Strategic Recommendations: In-depth analysis of key opportunities and findings within the conversational AI market, accompanied by key strategic recommendations for conversational AI vendors, MNOs, and enterprises.
- Benchmark Industry Forecasts: Five-year forecasts are provided for total conversational AI users (including businesses), as well as total users online, via voice, apps, RCS, and OTT channels. Enterprise spend on conversational AI for these channels is also included.
- Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 17 conversational AI vendors via the Juniper Research Competitor Leaderboard; scoring these vendors on criteria such as market performance, product strength, and future business prospects.
Research Deliverables
Market Data & Forecasting Report
The market-leading research suite for the Conversational AI market includes access to a comprehensive five-year forecast dataset comprising 63 tables and over 26,500 datapoints. Metrics in the research suite include:
- Number of Chatbot Users
- Total Automated Voice Calls Using Conversational AI
- Businesses Using Conversational AI Services
User metrics are provided for the following messaging channels:
- Voice
- Online
- Third-party Apps
- RCS
- OTT Channels
Juniper Research’s Interactive Forecast Excel contains the following functionality:
- Statistics Analysis: Users benefit from the ability to search for specific metrics, displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
- Country Data Tool: This tool allows the user to look at metrics for all regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
- Country Comparison Tool: Users can select and compare specific countries. The ability to export graphs is included in this tool.
- What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.
Market Trends & Strategies Report
This report examines the Conversational AI market landscape in thorough detail; assessing the trends and factors shaping the market. This must-have strategy report delivers a comprehensive analysis of the strategic opportunities for mobile messaging vendors, MNOs, and enterprises; addressing key changes and developing opportunities, and how stakeholders must navigate these. It also includes evaluation of key, country-level opportunities for growth in conversational AI.
Competitor Leaderboard Report
The Competitor Leaderboard report provides a detailed evaluation and market positioning for 17 leading Conversational AI vendors. The vendors are positioned as an Established Leader, Leading Challenger, or Disruptor and Challenger, based on capacity and capability assessments. The 17 vendors include:
- BTS
- CM.com
- Comviva
- Genesys
- Graia
- Gupshup
- Infobip
- IntelePeer
- LINK Mobility
- LivePerson
- Route Mobile (Proximus Global)
- Sinch
- Soprano Design
- Tata Communications
- Twilio
- Vonage
- Zendesk
This competitive analysis document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.
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プレスリリース
Agentic Conversational AI Service Revenue Set to Triple to $8.5 Billion Globally by 2030, Driven by CX Personalisation
Hampshire, UK – 8th June 2026: A new study by global tech strategists Juniper Research expects that the conversational AI market will show substantial growth over the next five years; climbing over 250% from $2.4 billion in 2026 to $8.5 billion in service revenue by 2030.
Demand is being driven by improvement and personalisation of customer experience, as well as the increasing trend towards conversational business messaging.
From chatbots to marketing, conversational AI is rapidly becoming part of everyday life, but the cost of implementation to enterprises remains difficult to predict. Lower costs and greater spend predictability will strengthen conversational AI’s value, encouraging enterprises to automate more interactions as the scale of potential savings becomes clear.
Principal Analyst Peter Boyland commented: “Conversational AI vendors must create subscription models tailored to enterprises, offering a range of features and usage levels to ensure higher value.”
This new report explores the technologies shaping conversational AI’s future, including agentic AI and large language models, and assesses key platforms such as voice, Rich Communication Services, and over-the-top messaging apps such as WhatsApp and WeChat, with a focus on improving cost visibility and control.
US Leading the Conversational AI Market
The US is the leading country in terms of conversational AI revenue in 2026; attributable to the large investment into conversational AI services in this country and the presence of vendors which are established leaders in the market. Vendors should prioritise addressing the US market first, but differentiation will be critical as the market becomes highly competitive.
The new market research suite offers the most comprehensive assessment of the conversational AI market to date; providing insightful market analysis and forecasts of 26,500 datapoints over a five-year period. In addition to a Competitor Leaderboard of 17 leading conversational AI vendors, it includes detailed evaluation of current and future market opportunities.